Privacy Policy

This Privacy Policy explains how Sqicks ("we", "us", "our") collects, uses, stores, and shares your personal information when you visit sqicks.com (the "Website") or engage with our services.

1. Who We Are

Sqicks is a Shopify store development company headquartered in Ahmedabad, Gujarat, India. We design, build, migrate, and optimize Shopify and Shopify Plus stores for ecommerce brands selling across 13+ countries.

• Business Name: Sqicks, C/O RedWall Technologies Pvt. Ltd.
• Address: "Matrukrupa," Opp Dev Deep Duplex, Near Vakil House - Motinagar Society, Mahalaxmi - Vikas Gruh Road, Paldi, Ahmedabad-380007
• Point of Contact: Kushal Trivedi
• Email: [email protected]
• Phone / WhatsApp: +91-97129 48668

2. Information We Collect

2.1 Information You Provide Directly

• Name, email, phone, and company/store details when you contact us, request a quote, or fill out a form
• Project information shared during discovery calls or onboarding (store goals, budget range, target markets, existing platform)
• Communications via email, WhatsApp, or your project board

2.2 Information Collected Automatically

• Device/browser information
• IP address and approximate location
• Pages visited, time on page, referring URL, exit pages
• Click/scroll interactions
• Cookies and tracking pixels (see Section 4)

3. How We Use Your Information

• Respond to enquiries and provide requested services
• Schedule/conduct discovery calls and onboarding
• Fulfil contractual obligations to clients
• Send relevant communications about our services, case studies, or educational content (opt-out anytime)
• Analyse website traffic/behaviour to improve the Website
• Measure effectiveness of our own marketing (via Google Analytics, Section 4)
• Comply with legal/regulatory obligations

Legal basis for EU/UK users: consent, contract performance, legitimate interests, and legal compliance; consent may be withdrawn anytime.

4. Cookies & Tracking Technologies

4.1 Google Analytics (GA4)

We use GA4 (property ID: G-WWZ0DSM13Y) provided by Google LLC (Google Ireland Limited for EU/EEA) to understand visitor interaction — page views, session duration, referral sources, device info; data is anonymised/aggregated. Google may transfer data to US servers and is certified under the EU-US Data Privacy Framework; opt out via the Google Analytics Opt-out Browser Add-on or browser cookie settings.

4.2 Managing Cookies

Control/delete cookies via browser settings or the GA opt-out tool above; or contact [email protected] for assistance.

5. How We Share Your Information

We do not sell personal data. We may share it with:

• Service providers assisting our Website/business (Google Analytics, hosting, email providers, project management tools), contractually bound to use data only as instructed
• Professional advisors (lawyers, accountants) for legitimate business purposes
• Regulatory authorities if required by law
• Successors in a merger/acquisition/asset sale with equivalent protections applied

6. Data Retention

• Enquiry/contact data up to 2 years after last contact unless relationship continues
• Client data for engagement duration + 7 years for legal/accounting purposes
• Google Analytics data per Google's retention settings (default 14 months)
• Cookie consent records for as long as relevant

7. International Data Transfers

As we serve clients across India, the Middle East, the UK, the USA, Canada, Australia, and Europe, and rely on providers like Google (Analytics) and our hosting/infrastructure providers, data may be transferred to/processed in countries outside your own, including the US. For EU/UK/EEA users, we rely on mechanisms recognised under GDPR/UK GDPR (Standard Contractual Clauses, EU-US Data Privacy Framework certification, etc.).

8. Do Not Track Signals

No accepted industry standard exists; our Website does not respond differently to DNT signals; manage tracking via browser settings or Section 4 opt-out tools.

9. Your Rights — EU & UK Users (GDPR/UK GDPR)

Right of access, rectification, erasure, restriction, data portability, object, withdraw consent, and lodge a complaint with a supervisory authority (e.g. the ICO). Email [email protected] to exercise these rights; we respond within 30 days.

10. Your Rights — India Users (DPDP Act 2023)

Right to access information, correction and erasure, grievance redressal, and to nominate someone to exercise your rights on your behalf. Contact our grievance officer at [email protected]; we aim to resolve grievances within 30 days.

11. Data Security

Appropriate technical/organisational measures (HTTPS encryption, access controls, secure storage) protect personal data; no method of internet transmission is 100% secure and we cannot guarantee absolute security.

12. Children's Privacy

Our Website/services are directed at businesses and professionals in the ecommerce sector, not children; we do not knowingly collect data from individuals under 18; contact [email protected] if you believe a child has submitted personal data.

13. Links to Third-Party Websites

Our Website may link to third-party sites (scheduling tools, social media platforms); we are not responsible for their privacy practices; review their policies before submitting personal information.

14. Changes to This Privacy Policy

We may update this policy; material changes update the "Last updated" date; continued use after changes constitutes acceptance.

15. Contact Us

Sqicks — Data & Privacy Contact.

• POC: Kushal Trivedi
• Email: [email protected]
• Phone: +91-97129 48668
• Address: C/O RedWall Technologies Pvt. Ltd., "Matrukrupa," Opp Dev Deep Duplex, Near Vakil House - Motinagar Society, Mahalaxmi - Vikas Gruh Road, Paldi, Ahmedabad-380007